Shipping Policy
Effective Date: January 28, 2026
At Hateefy, we understand that when you order a handcrafted piece for your home, you want it to arrive safely and promptly. We specialize in premium wooden decor, specifically our signature candlestick collections, and we manage the logistics of these delicate items with the utmost precision. We are proud to offer Worldwide Shipping with all taxes and duties covered by us.
1. Shipping Area
We currently provide premium international shipping to a curated list of supported regions. Our logistics network is optimized to ensure safe passage for our wooden artifacts to the following destinations:
North America: United States and Canada.
Europe: United Kingdom, France, Germany, Italy, Spain, Belgium, and the Netherlands.
Oceania: Australia and New Zealand.
2. Shipping Costs & Estimates
We offer a simple, transparent flat-rate shipping model. To ensure a “no-surprise” experience, we operate under DDP (Delivered Duty Paid) terms. This means that all import duties, VAT, and customs taxes are calculated and paid by Hateefy in advance; the total you see at checkout is the final price you pay.
| Region | Countries | Processing Time | Est. Transit Time | Flat Rate (<$180) | Free Shipping |
| North America | United States, Canada | 1–2 Business Days | 5 – 9 Business Days | $9.99 | Orders >$180 |
| Europe | UK, FR, DE, IT, ES, BE, NL | 1–2 Business Days | 7 – 12 Business Days | $9.99 | Orders >$180 |
| Oceania | Australia, New Zealand | 1–2 Business Days | 8 – 15 Business Days | $9.99 | Orders >$180 |
3. Processing Time
Dispatch Time: Every item displayed on our website is stocked in our facility. All in-stock orders are professionally inspected, hand-oiled, and packed within 1–2 business days.
Tracking Number: You will receive a shipping confirmation email with a unique tracking number as soon as your order is dispatched. Please allow 24–48 hours for the carrier (UPS, FedEx, or DHL) to update the status on their website.
4. Packaging & Safety
Because our candlesticks are handcrafted from natural wood, they require specific care during transit:
Protection: Each piece is wrapped in protective tissue and cushioned with eco-friendly honeycomb paper or high-grade padding to prevent scratches or impact damage.
Eco-Friendly: We prioritize sustainable packaging materials that reflect the natural origin of our wooden decor.
5. Order Tracking
Once your order ships, you can monitor its journey in real-time using the link provided in your confirmation email. If your tracking status has not been updated for over 10 business days, please contact us at support@hateefy.com so we can investigate with the carrier.
6. Damages & Issues
In the rare event that your item arrives damaged, we are committed to making it right.
Action: Please contact us within 72 hours of delivery with clear photos of the damaged item and the original packaging.
Resolution: We will ship a brand-new replacement to you at no additional cost.
7. Order Cancellations
Window: You may cancel your order for a full refund within 24 hours of purchase.
Post-Window: Once the 24-hour window has passed or the tracking number is active, the order cannot be canceled. You will need to receive the package and follow our Return & Refund Policy for a “Change of Mind” return.
8. Returns & Refunds
We offer a 30-day return window for items in their original, unused condition. For non-defective returns, the customer is responsible for return shipping costs to our designated facility. Please refer to our full Return & Refund Policy for more details.
9. Contact Support
Our dedicated team is here to ensure your home is illuminated exactly as you envisioned.
- Address: 5606 Homewood Dr, Lockport, NY 14094-6102, United States
Email: support@hateefy.com
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (ET - Eastern Time)
