Privacy Policy
PRIVACY POLICY
Effective Date: January 28, 2026
At Hateefy, we hold a deep respect for the privacy of our customers. Whether you are ordering a single wooden candlestick or a complete set for your home, we recognize that you are trusting us with your personal details. We value that trust and are committed to safeguarding your data with the highest standards of integrity.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or make a purchase from hateefy.com. As a U.S.-based company shipping globally under DDP (Delivered Duty Paid) terms, we adhere to international privacy standards to ensure your data is handled securely across borders.
1. Information We Collect
We collect only the information necessary to fulfill your order and improve your shopping experience.
A. Information You Provide Directly
Contact Information: Name, email address, and phone number.
Shipping Address: Physical street address for order delivery.
Payment Information: We do not store full credit card numbers. All transactions are processed via PCI-DSS compliant third-party gateways (e.g., Stripe, PayPal, Shop Pay).
Order Details: Information regarding the specific wooden decor and finishes you purchase to assist with customer support and quality assurance.
B. Information Collected Automatically
Device Data: IP address, browser type, time zone, and device type (mobile/desktop).
Usage Data: Pages viewed, items added to the cart, and browsing patterns.
2. How We Use Your Information
We process your data for the following essential business purposes:
Order Fulfillment: To process payments, generate shipping labels, and manage logistics.
Global Customs & Duties (DDP): Since Hateefy covers import taxes for international orders, we share necessary order details with customs authorities and brokers to facilitate clearance on your behalf.
Communication: To send order confirmations, tracking updates, and essential service notices.
Fraud Prevention: To screen orders for potential risk, protecting both our customers and our business.
Marketing: To send newsletters or product launches only if you have explicitly opted in. You may unsubscribe at any time.
3. Sharing Your Information
We do not sell, rent, or trade your personal information. We only share data with trusted partners essential to our operations:
Logistics Carriers: We share your name, address, and phone number with carriers (e.g., UPS, FedEx, DHL) to execute the delivery.
Customs Authorities: Required for international DDP shipments to ensure legal compliance and tax payment.
Payment Processors: To securely process your transactions in USD.
Service Providers: Platforms such as Shopify (hosting) and email marketing tools used to manage our storefront.
4. International Data Transfers
Hateefy is headquartered in the United States. If you are visiting from the UK, Europe, Canada, or Australia, please be aware that your information will be transferred to, stored, and processed in the U.S. We utilize industry-standard technical measures to ensure your data remains protected during transit.
5. Your Rights (By Region)
We empower our customers to manage their data based on local regulations:
United States (CCPA/CPRA): Rights to know what data is collected, the right to delete, and the right to opt-out of data sharing.
Europe (GDPR) & United Kingdom: Rights to access, portability, rectification, and the “Right to be Forgotten.”
Canada (PIPEDA): Rights to access and correction of personal information.
Australia (Privacy Act): Right to request access and correction of inaccurate data.
To exercise any of these rights, please email support@hateefy.com. We aim to respond within 30 days.
6. Cookies & Tracking
We use cookies to enhance site functionality:
Essential Cookies: Required for the shopping cart and secure checkout.
Analytics Cookies: Help us understand site traffic and popular products.
Your Choice: You can disable cookies in your browser settings, though this may prevent you from using certain checkout features.
7. Data Retention
We retain your personal information only for as long as necessary for tax, accounting, and legal purposes.
8. Security
We implement rigorous security protocols:
SSL Encryption: Protects your data during transmission.
PCI Compliance: Our payment partners adhere to strict banking security standards.
Restricted Access: Only authorized personnel can access order details to fulfill support requests.
9. Changes to This Policy
We may update this policy periodically to reflect changes in our practices or for legal reasons. The “Effective Date” at the top indicates the most recent revision.
10. Contact Us
If you have questions about our privacy practices or how we handle your data, please contact our team:
- Address: 5606 Homewood Dr, Lockport, NY 14094-6102, United States
Email: support@hateefy.com
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (ET - Eastern Time)
