Payment Methods

PAYMENT POLICY

Effective Date: January 28, 2026

Accepted Currency: USD

At Hateefy, we want your experience to be as seamless as possible. We provide a secure, encrypted, and transparent checkout process for our handcrafted wooden decor.

1. Accepted Payment Options

We support a wide range of secure payment methods to suit your preference:

A. Credit & Debit Cards

We accept all major international cards:

• Visa

• Mastercard

• American Express

• Discover

• JCB

• Diners Club

B. PayPal

Select PayPal at checkout to pay using your PayPal balance or linked bank account. This is a preferred option for international customers seeking extra buyer protection.

2. Pricing & Taxes (Global DDP)

• Currency: All prices on our site are listed and processed in U.S. Dollars (USD).

• International Customers: If you use a non-US card, your bank will calculate the exchange rate at the time of purchase.

• No Hidden Fees (Tax Included): For our international customers (Canada, UK, EU, Australia, and New Zealand), we operate on a Delivered Duty Paid (DDP) basis.

• We Pay the Tax: Hateefy covers 100% of the import duties, VAT, and customs taxes.

• Final Price: The total amount you see at checkout is the final amount you pay. You will never be charged extra fees upon delivery.

3. Payment Security

Buying home decor online requires trust. We take data security seriously:

• SSL Encryption: Our entire website is secured with 256-bit SSL encryption to protect your data during transmission.

• PCI Compliance: We are Level 1 PCI-DSS compliant.

• No Card Storage: Hateefy does not store your full credit card number. Your financial data is processed directly by our secure payment partners (Stripe/PayPal) and is never visible to our staff.

4. Troubleshooting Payment Issues

If your card is declined, please try the following:

• Contact Your Bank: Call your bank and authorize the transaction for “Hateefy.“

• Check Daily Limits: Ensure the total amount does not exceed your card’s daily spending limit.

• Use PayPal: PayPal often has a higher success rate for large international transactions.

• Verify Billing Address: Ensure the billing address you entered matches exactly what your bank has on file (AVS Match).

5. Contact Us

If you continue to face issues during checkout, please contact our support team. We can assist you in verifying the order status.

• Address: 5606 Homewood Dr, Lockport, NY 14094-6102, United States

• Email: support@hateefy.com

• Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (ET - Eastern Time)