Cancel My Order
ORDER CANCELLATION POLICY
Last Updated: January 28, 2026
At Hateefy, we value flexibility and transparency. This policy explains how you can cancel an order, the timeframe for doing so, and how refunds are handled if you change your mind after placing an order.
1. Cancellation Window
We offer a standardized 24-hour cancellation window for all orders. You may request to cancel your order within 24 hours of placing it, provided that the item has not yet been hand-inspected or handed over to our shipping carriers.
If your order has already been processed or shipped within this timeframe, it is no longer eligible for cancellation. In such cases, you may still be able to return the item. Please refer to our Return & Refund Policy for further guidance.
2. How to Cancel an Order
To request a cancellation, please email us at support@hateefy.com within the 24-hour window. Please include:
Your Order ID.
The email address used at checkout.
(Optional) A brief reason for cancellation to help us improve our service.
Our team will review your request and confirm via email whether the cancellation was successful.
3. Refund Process
If your cancellation is approved:
We will issue a full refund (including any shipping fees paid) to your original payment method.
Hateefy does not charge any administrative fees for cancellations made within the 24-hour window.
Refunds are typically processed by our system within 7 business days. Please note that your bank or credit card provider may take an additional 5–10 business days to reflect the amount on your statement.
4. After the 24-Hour Window
Once 24 hours have passed or a tracking number has been generated, we are unable to cancel the order. At this stage, the order is in the hands of the carrier (UPS, FedEx, or DHL).
If you still wish to return the product after receiving it, please follow our standard Return & Refund Policy for a “Change of Mind” return.
5. Questions or Support?
If you have any other questions about our cancellation policy or need immediate assistance with your order, please contact our support team:
- Address: 5606 Homewood Dr, Lockport, NY 14094-6102, United States
Email: support@hateefy.com
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (ET - Eastern Time)
